Job Details
13-0007 Library Customer Svc Assistan
13-0007 Customer Service Assistant.DIVISION: Library DEPARTMENT: Community Services.Hiring Range: $15.19 - $18.22/hr. Half Time  Benefits @20-24 hrs/week. Mon-Thur 5-9 pm, Sat-Sun 1-5 pm
DEFINITION:  Under the direction of the Library director or designee, performs direct customer service, safety and intervention work in the public areas of the Library. Collaborates with the Library staff to effectively resolve or reduce problems, issues, conflicts, and concerns relating to patron and staff safety. Works directly with patrons to address disruptive behavior and/or policy and procedure violations.

PRINCIPAL DUTIES: Generally maintain a positive environment in the library by directing customers who appear to need direction, assisting patrons with using the self checkout system, and distributing brochures or information to explain policies and procedures.  Effectively intervene with patrons participating in noisy and disruptive activities. Assist staff in handling difficult patron situations. Correct obvious problems in the restrooms and other parts of the building. Enforce applicable Library policies and procedures regarding patron behavior. Ensure adherence to library rules such as restrictions on food, drink, and smoking. Perform regular walk-throughs of all public areas of the Library to ensure these areas are safe for customers and staff. Prepare written incident reports detailing safety or security problems in the library.

WORKING ENVIRONMENT: Work is performed primarily in the public areas of the public library facility. Requires the ability to move about the building on a regular and periodic basis. Work schedule requires that duties be performed during evenings and weekends.  Work requires occasional contact with individuals that might pose a threat to the safety of others. Requires the ability to visually observe patron behavior.

QUALIFICATIONS: Any combination of experience and education equivalent to completion of the twelfth grade and one year of responsible experience requiring frequent public contact and the interpretation of rules and regulations. Previous experience performing security duties highly desirable. Bilingual English/Spanish highly desirable.

Selection process will include complete job description review, personal interview, background investigation, criminal background check, and substance screening.

DEADLINE: CITY APPLICATION (required). You can apply for this position using our new on-line application process. All applications must be received by the Human Resources Division, 350 Kimbark St, Longmont, CO 80501 , no later than 5:00 pm, Mountain Daylight Savings   Time, on January 29, 2013.  For more information please call (303) 651-8609.