Job Details
13-0094 Police Services Technician

DEFINITION: Under the supervision of a Police Services Division Sergeant takes incident reports; provides assistance to citizens, officers, and other agencies.
PRINCIPAL DUTIES: Answer phones, greet and assist visitors; respond to requests or inquiries and provide general information regarding laws and ordinances and department policies, procedures, and regulations. Refer callers and visitors to appropriate resources. Verify identification of visitors requesting entrance into the Police Department. Conduct preliminary investigative work involving runaways and missing persons, lost or found property, civil problems, citizen and welfare assists, and other non-criminal matters. Prepare criminal, non-criminal, accident, and administrative reports over the counter, by phone, or by mail in accordance with established department guidelines. Refer reports to other divisions, sections, or units where appropriate.  Prepare supplemental and follow-up reports as required. Complete intake forms for abandoned/junk vehicle complaints and refer to field personnel.

WORKING ENVIRONMENT: Work is performed in a standard office environment, working cooperatively with other PST's, department members, city employees, and outside agencies. There are occasional periods of working alone. Work requires continuous customer contact with the general public including citizens who are at times angry, upset, and/or distraught. Work requires confidentiality, judgment, and problem solving.  Requires ability to: work with minimal supervision and be self-directed; learn the use of computer equipment and associated software, state and municipal statutes, and department policies and procedures; maintain and balance a cash drawer and accurately make change; communicate verbally with co-workers and the general public; perform repetitive motions of fingers and hands at a keyboard 8 or more hours per shift. Work requires sufficient near vision to read documents and information on a computer screen. Requires working varied shifts that include evenings, weekends, holidays, and irregular or protracted hours including unanticipated overtime.

QUALIFICATIONS: Any combination of education and experience equivalent to completion of the twelfth grade and two years’ experience requiring frequent public contact with customers who may be in stressful situations. Bilingual English/Spanish skills are desirable. Selection process will include complete job description review, keyboarding test, oral interview, integrity interview, background investigation, polygraph, and drug screen. Please note: application must be filled in completely. Provide complete work history, including accounting for any periods of unemployment.

DEADLINE: CITY APPLICATION is required. You can apply for this position using the City’s on-line application process. All applications must be received by the Human Resources Division, 350 Kimbark St, Longmont, CO 80501, no later than 5:00 pm March 29, 2013.  For more information please call (303) 651-8609.