|DEFINITION: Under direction of the Energy Services Manager performs a variety of duties to administer, analyze and implement energy efficiency and renewable energy programs for residential and commercial customers; manages an information system for program tracking and reporting; assists in developing and providing program information for internal and external customers to support utility energy efficiency, environmental, customer service and customer education programs.
PRINCIPAL DUTIES: Assist in the development, implementation, coordination and support of utility and energy services programs to build and maintain excellent customer service. Provide project management and administration of energy services programs for residential and commercial customers. Design and maintain information systems for tracking program budgets, expenses, participation levels, energy savings and environmental benefits. Assist in preparing grant applications and program design proposals. Prepare and submit required reports on grant funds expenditures, participation, energy savings and environmental benefits. Organize and maintain energy services program partnership agreements, contracts, purchase orders, invoices and related City Council documents. Track, summarize and report customer inquiries, program applications, program rejections and incentive payments. Track and measure program goals and objectives, identify opportunities for program improvement, and track effectiveness of program marketing. Develop and coordinate relationships to support rebate and incentive programs. Assist in distribution of information to customers. Maintain industry knowledge through training, networking, conferences and participation in professional organizations. Serve as backup for Customer Service Energy Specialist.
WORKING ENVIRONMENT: Work is performed in typical office environment. Requires light (up to 15 lbs.) lifting and carrying, frequent reading, use of math, and reasoning. Requires ability to communicate in oral and written form both one-to-one and before groups. Occasional travel to attend meetings, conduct and attend training/presentations. Requires frequent customer contact, multiple concurrent tasks, maintaining confidentiality of customer account information, and working closely with others.
QUALIFICATIONS: Education and Experience: High school graduation or general education degree (GED), with college level or technical course work in business, marketing, communications or related area preferred. A minimum of three years of related job experience performing data tracking, verification and reporting, preferably in a team environment. A minimum of one year of customer service experience. Knowledge of energy services or energy conservation with previous experience in the energy industry is strongly preferred. Two years of previous experience in electric utility or energy related work is preferred. Also demonstrated proficiency in developing and manipulating spreadsheets is required. Special Qualifications: Possession of valid Colorado Driver’s License.
DEADLINE: CITY APPLICATION (required). You can apply for this position using our on-line application process. All applications must be received by the Human Resources Division, 350 Kimbark St, Longmont, CO 80501, no later than 5:00 pm, Mountain Daylight Savings Time, on May 17, 2013. For more information please call (303) 651-8609.