|DEFINITION: Take incident reports; answer multiple non-emergency phone lines; provide assistance to citizens, Police Department employees, and other agencies.
PRINCIPAL DUTIES: Answer phones, greet and assist visitors; respond to requests or inquiries and provide general information regarding laws and ordinances and department policies, procedures, and regulations. Refer callers and visitors to appropriate resources. Verify identification of visitors requesting entrance into the Police Department. Conduct preliminary investigative work on criminal trespasses, burglaries, criminal mischief, thefts, harassment, frauds, forgeries, and other petty offenses, misdemeanors and felonies. Issue verbal and written warnings, when appropriate, in non-felony cases. Receive calls for service from dispatch and determine the difference between criminal and civil issues and make appropriate referrals. Conduct preliminary investigative work involving runaways and missing persons, lost or found property, civil problems, citizen and welfare assists, and other non-criminal matters. Prepare criminal, non-criminal, accident, and administrative reports over the counter, by phone, or by mail in accordance with established department guidelines. Refer reports to other divisions, sections, or units where appropriate. Prepare supplemental and follow-up reports as required. Testify and present evidence in Municipal and/or District Courts as required. Complete intake forms for abandoned/junk vehicle complaints and refer to field personnel. Complete property sheets and impound found property or items of evidence. Verify check frauds for businesses. Take fingerprints and verify identification of citizen. Collect fees from citizens. Participate in law enforcement training. Process bike licenses. Distribute Patrol mail. Schedule and record ride alongs. Enter and record court notices for County Court. Receive deliveries and exchange items to be picked up. Process welfare assists for food, lodging, gas, and medication. Assist sworn officers by performing pat downs on arrestees. Check wiring devices on civilian informants as required.
WORKING ENVIRONMENT: Work is performed in a standard office environment, working cooperatively with other PST's, department members, city employees, and outside agencies. There are occasional periods of working alone and work may at times be performed alone in an off-site location. Work requires continuous customer contact, either in person or on the telephone, with the general public including citizens who are at times angry, upset, and/or distraught. Work requires confidentiality, judgment, and problem solving. Must be able to work with minimal supervision and be self-directed. Requires ability to learn the use of computer equipment and associated software, state and municipal statutes, and department policies and procedures. Requires ability to maintain and balance a cash drawer and accurately make change. Requires ability to communicate verbally with co-workers and the general public. Position requires 8 or more hours per shift performing repetitive motions of fingers and hands at a keyboard. Requires sufficient near vision to read documents and information on a computer screen. May require varied shift work including evenings, weekends, and holidays.
QUALIFICATIONS: Any combination of education and experience equivalent to completion of the twelfth grade and two years’ experience requiring frequent public contact with customers who may be in stressful situations. Knowledge: Appropriate federal and state laws and municipal ordinances; Basic policing methods and procedures such as investigation, interviewing, identification, and problem-solving techniques; City and departmental policies, procedures, and regulations; The geography of the community; Office methods and equipment. Abilities: Establish and maintain effective working relationships with superiors, fellow employees, and the public; Address and resolve public safety issues and problems; Obtain information through interviews; Prepare criminal, non-criminal, and administrative reports; Maintain records; Prioritize calls, assess a variety of situations, and take appropriate action; Communicate orally and in writing; understand and carry out oral and written directions; Work various shifts as assigned. Special Qualifications: Obtain certification on the NCIC/CCIC systems for queries on persons, vehicles, and property. Obtain certification in First Aid, CPR, and Pepper Mace. Selection process will include complete job description review, keyboarding test, oral interview, integrity interview, background investigation, polygraph, and drug screen. Please note: application must be filled in completely. Provide complete work history, including accounting for any periods of unemployment.
DEADLINE: CITY APPLICATION is required. You can apply for this position using the City’s on-line application process. All applications must be received by the Human Resources Division, 350 Kimbark St, Longmont, CO 80501, no later than 5:00 pm November 15, 2013. For more information please call (303) 651-8609.