|DEFINITION: Under the general supervision of the Communications Center Manager or a Shift Supervisor, receive and respond to 911 emergency and non-emergency calls for assistance from the public.
BEHAVIOR CHARACTERISTICS: Service Attitude, Team Attitude, Common Sense, Empathetic, Take Ownership and Have Fun!
PRINCIPAL DUTIES: Receive emergency and non-emergency calls from the public requesting police, fire or ambulance assistance; determine nature and location of emergency, level of assistance needed, priority of response, and dispatch emergency units as necessary and in accordance with established procedures. Enter call information into a computer-aided dispatch system. Enter, update and retrieve information from computerized local, state and national crime information networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles, and other information. Perform emergency medical dispatch when necessary per established EMD procedures.
WORKING ENVIRONMENT: Work is performed in a highly isolated and secured area with restricted movement. Requires working varied shifts including evenings, nights, weekends & holidays. Work involves extended periods of sitting while working closely with others with occasional periods working alone. Requires the operation of specialized communications equipment including radios, emergency operations computer equipment, and early warning systems including a variety of software. Requires the ability to listen, communicate, and speak clearly enough to be understood on a radio & telephone; the ability to perform repetitive motion at a keyboard/console on an intermittent basis for 4-5 hrs/shift; skill in making effective decisions under stressful conditions, performing multiple tasks simultaneously, and remaining calm during emergency situations. Must be able to exercise good judgment, make sound decisions, read maps and perform duties on varied shifts. Requires demonstrated ability to read and understand the English language.
QUALIFICATIONS: Any combination of education and experience equivalent to completion of the twelfth grade plus two years of work experience involving public contact, preferably involving telephone or dispatch experience. Keyboarding skills of 35 wpm minimum. Bilingual English/Spanish skills are preferred. Ability to obtain, will train, within 6 months of hire, certifications in Emergency Medical Dispatching, CBI computer operation and CPR. Selection process will include computerized skills testing, interviews, background investigation including credit history, polygraph, hearing test, and substance screening. Criticall testing will be scheduled March 10, 17 or 21st for selected applicants. Those continuing on should expect multiple interviews the week of March 24th.
CITY APPLICATION AND SUPPLEMENTAL attached to this job description are both REQUIRED and must be received by the Human Resources Division, 350 Kimbark St, Longmont, CO 80501 by 5:00 pm Friday, March 7, 2014 An on-line application process is available for this position on our website at www.ci.longmont.co.us. For more information call (303) 651-8609.
REQUIRED: Supplemental Application, please attach to on-line application for 14-0014. Copy the following link into a new browser page to find a pdf of the supplemental application: